TERMS AND CONDITIONS

CHECK-IN

•  Standard hours: From 3:00 PM to 7:00 PM. Check-in is by appointment only, as we do not operate a 24-hour front desk.
•  Late check-in: A €25 surcharge applies for in-person check-in after 7:00 PM. No extra charge applies for self check-in.
•  Early check-in: Subject to room availability. Check-in before 10:30 AM incurs a surcharge equal to 25% of the daily rate.
•  In-person check-in: Must be arranged at least two days prior to arrival. A valid ID and credit card are required.
•  Self check-in: Guests must complete the online registration or provide ID details at least two days before arrival. This is the only option for late-night or holiday arrivals.

CHECK-OUT

•  Check-out time: By 10:30 AM. Late departure without prior agreement may result in a charge equal to one night’s stay.
•  Late check-out: Subject to availability and must be requested in advance. Departures after 12:30 PM incur a surcharge equal to 25% of the daily rate.
•  Express check-out: If no staff is present, guests may leave the key on the desk inside the room upon departure.

CANCELLATION POLICY

•  Free cancellation: Terms are defined at the time of booking and made available prior to booking confirmation.
•  Cancellation fee: 50% of the total amount for cancellations after the free cancellation deadline. 100% for cancellations within 48 hours of arrival or in case of no-show.
•  Non-refundable rates: The total amount is due in all cases.
•  Early departure: The full amount of the stay remains due.

ADDITIONAL SERVICES

•  Luggage storage: Self-service luggage storage is available at the entrance, with individual lockers. The service is subject to availability and limited to one locker per person.
•  Housekeeping: Provided daily except Sundays. Towels are changed every two days; bed linen is changed weekly. Daily linen change is available upon request for a fee.
•  Extra key: A €20 refundable deposit is required. The deposit is returned at check-out upon key return and may be retained in case of loss or improper use (e.g. leaving the key inserted to power the room when absent).
•  Breakfast: Available at selected partner cafés, for an additional charge.

HOUSE RULES

•  Smoking: Smoking is not permitted anywhere on the premises.
•  Pets: Not allowed, except for certified service animals.
•  Quiet hours: From 11:00 PM to 7:00 AM.
•  Guest conduct: Any behaviour that may disturb other guests or compromise the quiet enjoyment of the property is not permitted.
•  Tourist tax: Payable in cash, as per local regulations. Further information is available upon request.
•  Age restrictions: Minimum age is 6 years. Minors must be accompanied by a parent or legal guardian.
•  Room condition: An additional charge may apply in case of excessive dirt or damage, depending on the extent of cleaning required.
•  Food policy: Guests are kindly asked to avoid consuming takeaway meals in rooms.
•  Unregistered guests: Access to the property is permitted only to registered guests. Violations may result in immediate termination of the stay and may be reported to the authorities.
•  Recycling: Guests are kindly asked to follow waste separation guidelines. Additional charges may apply in case of improper disposal.

ACCESSIBILITY

•   Architectural barriers: The building entrance includes eight steps and may not be suitable for guests with reduced mobility.

SERVICE HOURS

•   Guest assistance: Remote support is available on weekdays from 9:00 AM to 1:00 PM and from 3:00 PM to 7:00 PM. Emergency support is also available outside these hours.

Contact us!